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Singpass counter is a walk-in assistance desk where you can get help with Singpass issues or applications.

Visit a Singpass counter if you’re having trouble registering, forgot your password, need to update personal details, or can’t unlock your account online.

Locations include ServiceSG branches, the main ICA office at Kallang, and various community centres across Singapore.

You can get help on-site for activating your account, changing credentials, setting up copyright, more info or resolving any technical problems.

Be sure to have your NRIC or FIN ready—this speeds up the process and ensures staff can address your request.

Most counters operate during normal working hours; check online or call ahead as opening times may differ by location.

Whether you’re a new user setting up Singpass for the first time or need help regaining access to your account, the Singpass counter provides quick and reliable support in person.